Terms & Conditions
Online Order Terms & Conditions
Online Store Terms
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the website, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
The Ruffwear Electronic Platforms are expressly owned and operated by Ruffwear, Inc. Our mailing address is: 2843 NW Lolo Drive, Bend, OR 97701. Unless otherwise noted, all design and content featured on ruffwear.com -including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Ruffwear, Inc. All intellectual property on the Ruffwear Electronic Platforms (except for “user generated content”, defined below) is owned by Ruffwear or its licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names are owned, registered and/or licensed by Ruffwear. All content on the Ruffwear Electronic Platforms (except for user generated content), including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content (“Content”) is a collective work under the United States and other copyright laws and is the proprietary property of Ruffwear; all rights reserved. “User generated content” is defined as all communications, materials, information, data, opinions, photos, profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds, and any other content that you and/or other Ruffwear Electronic Platform users post or otherwise make available on or through the Ruffwear Electronic Platforms, except to the extent the Content is owned by Ruffwear.
Ruffwear uses the following trademarks in print and on our products: Vibram®, a registered trademark of Vibram S.p.A.; Thermore®, a registered trademark of Thermore S.p.A.; Velcro®, a registered trademark of Velcro Industries, B.V.; Facebook is a registered trademark of Facebook, Inc.; YouTube and the YouTube logo, trademarks of Google Inc.; and Ruffwear® For Dogs on the Go®, Performance Dog Gear®, registered trademarks of Ruffwear, Inc. Ruffwear reserves the right to change styles, colors, sizes, and prices. All photos © Ruffwear. All rights reserved.
Disclaimer of Warranty
YOU AGREE THAT THIS WEBSITE AND ALL OF ITS CONTENT ARE PROVIDED “AS IS” AND ALL RISKS ASSOCIATED WITH USING THIS WEBSITE ARE WITH YOU. RUFFWEAR, INC. DOES NOT WARRANT THAT THE FUNCTION OR OPERATION OF THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. AS A VISITOR TO AND USER OF THIS WEBSITE, YOU MUST ASSUME FULL RESPONSIBILITY FOR ANY COSTS ASSOCIATED WITH THE SERVICING OF EQUIPMENT USED IN CONNECTION WITH THE USE OF OUR WEBSITE. AS A VISITOR TO AND A USER OF THIS WEBSITE YOU AGREE THAT YOUR ACCESS WILL BE SUBJECT TO THE TERMS AND CONDITIONS SET FORTH IN THIS LEGAL NOTICE. RUFFWEAR, INC., DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT ALLOWED BY LAW INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability
YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUFFWEAR, INC. SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND RELATED TO YOUR USE OF OR INABILITY TO ACCESS THIS WEBSITE AND THAT IN NO EVENT WILL ANY CLAIM FOR DAMAGES EXCEED THE ACTUAL COST OF YOUR DIRECT EXPENSE FOR DAMAGES THAT YOU INCUR. YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUFFWEAR, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES FOR USING OR ACCESSING THIS WEBSITE. THIS LIMITATION SHALL APPLY TO DAMAGES RESULTING FROM ANY CAUSE OF ACTION INCLUDING NEGLIGENCE, STRICT OR PRODUCT LIABILITY, OR MISREPRESENTATION EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on ruffwear.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Ruffwear product is listed at an incorrect price due to photographical error, typographical error, or error in pricing information from our suppliers, Ruffwear, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ruffwear will issue a credit to your credit card account in the amount of the incorrect price.
For more detail, please review our Returns Policy or contact us at firstname.lastname@example.org.
We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, due to monitor discrepancies, we cannot guarantee that your display of colour will be accurate.
While we welcome your comments and feedback regarding Ruffwear, our merchandise, and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through ruffwear.com shall become and remain the property of Ruffwear, Inc. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of this website or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Governing Law; Venue and Jurisdiction; Attorneys’ Fees
Considerations for Non-U.S. Customers
Our headquarters are located in the United States, and the services are based in the United States. Please be aware that information you provide to Ruffwear, or that Ruffwear obtains as a result of your use of our website, may be processed and transferred to the United States and be subject to United States law. The privacy and data protection laws in the United States may not be equivalent to such laws in your country of residence. By using our website, or by providing Ruffwear with your information, you consent to this collection, transfer, storage, and processing of information to and in the United States.
Photos appearing on this website are © Ruffwear. Studio photography: Simone Paddock\emeraldbayphoto.com and Sandbox Studios | Lifestyle photography: Ben Moon Photography/moonfoto.com, Steve Tague Studios/www.stevetague.com, Ryan Hirschberg Photography/www.ryanhphoto.com. Additional photography: Maria Christina Schultz/https:www.facebook.com/HowToSupWithYourPup